The alert — within a minute
Text and email to whoever you choose, with room, message and contact. Reply DONE by text when it's handled. Urgent issues not acknowledged in 20 minutes get a phone call.
Google review cards + managed replies
A card at reception opens your Google review form for every guest. Before they get there, one optional question gives you the room, the problem and a way to reach them — on your phone within a minute. We reply to every review in your voice and tell you, monthly, where you're losing stars.
Last updated
The same three screens for every guest. Nothing depends on what they write.
Phone near the card, or scan the QR. No app, no login. Opens in under a second.
Room, contact and message are all optional. "Continue to Google" is the only button, for everyone.
Whatever they wrote — or didn't — the next screen is Google's own review form for your hotel.
Three things arrive without you doing anything.
Text and email to whoever you choose, with room, message and contact. Reply DONE by text when it's handled. Urgent issues not acknowledged in 20 minutes get a phone call.
Four- and five-star replies post automatically, a few hours later so they don't look robotic. Anything under four stars is emailed to you first: Post, Edit or Hold.
New reviews, rating trend, what guests are saying and how often, resolved rate, and how you compare to two or three named local competitors. One page.
During setup you tell us who signs off, how formal you are and anything not to mention. Every reply follows the same rules:
Both include the card and the feedback step. The managed plan adds everything that needs a person.
Three or more properties? Email hello@hotel-engine.uk for group pricing.
Immediately
Two minutes: who signs off replies, how formal, anything not to mention, and who receives alerts.
Within 2 minutes
Step-by-step instructions with screenshots. This is the only thing we need you to do.
Within 48 hours
Programmed to your hotel's page before it leaves us. Tracked delivery.
When it arrives
We text you a test link so you can see an alert arrive before a guest ever uses it.
1st of next month
Even a quiet first month gives you a baseline: current rating, review count, how often guests are leaving reviews.
Every guest gets the same screen and the same Google button, whatever they write. Google prohibits selectively steering happy guests to Google and unhappy ones elsewhere, and hotels have lost reviews and had profiles suspended over it.
The feedback step isn't there to stop a bad review. It's there so that when one is coming, you know the room, the problem and how to reach the guest — and your reply can be specific, honest and read by the next thousand people looking at your profile.
A 4.6 with thoughtful replies to the occasional 3-star converts better than a suspicious 5.0. That's what we're building for you.
Only your Google Business Profile. You add our Google account as a Manager — it takes two minutes and you can remove it at any time. We never need your Google password, your PMS or your booking system.